XMark Fitness XMat Ultra Thick 4' x 6' Equipment Mat XM-1998

This product ships ground via FedEx.

This portion of the warranty includes all products except Bars, 9000 Series, Dumbbells, Kettlebells, Plate Weights, and Mats. This warranty applies only in the United States and Canada to products manufactured by XMark under the XMark brand name. This product is backed by a lifetime in-home frame warranty and one year on hardware, pop pins, pulleys and cables. This warranty excludes wear and tear items, including but not limited to, rubber feet, rubber handles, rubber grips, plastic inserts, rollers, end caps, accessories and expendable parts such as paint, finish and vinyl. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the product from you. This warranty excludes Bars, 9000 Series, Dumbbells, Kettlebells, Plate Weights, and Mats

XMark warrants that the product you have purchased or received for non-commercial, personal, family, or household use from XMark is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the product is assembled and/or installed according to the instructions and/or directions included with the product.

• During the warranty period XMark will repair or replace (at the discretion of XMark) the product if it becomes defective, malfunctions, or otherwise fails to conform with this warranty under normal use. In repairing the product, XMark may replace defective parts with new, or at the discretion of XMark, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of XMark. XMark reserves the right to change manufacturers of any part to cover any existing warranty.

• This warranty DOES NOT COVER shipping and handling charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or product. To obtain warranty service, you must contact an XMark customer service representative at the phone number located in the manual. Any parts determined to be defective must be returned to XMark to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or product. In addition, you are responsible for insuring any parts or product shipped or returned. You assume the risk of loss during shipment. You must present XMark with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasure, or forgery of proof-of-purchase documents will be cause to void this warranty.

• This warranty does not extend to any product not manufactured by XMark. This warranty does not extend to any product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured by XMark; or (c) by modification of the product. Product on which the serial number has been defaced or removed is not eligible for warranty service. Should any product submitted for warranty service be found ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon receipt by XMark of payment or acceptable arrangements for payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, XMARK MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. XMARK EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIFETIME IN-HOME WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER XMARK NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only expressed warranty applicable to XMark branded products. XMark neither assumes nor authorizes anyone to assume for it any other expressed warranty.

XMark Fitness Bars Warranty

This warranty applies only in the United States and Canada to products manufactured by XMark under the XMark brand name. This product is backed by a 90-day in-home warranty against bending. This warranty does not include wear and tear, bushings, and expendable parts such as finish. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the product from you.

XMark warrants that the product you have purchased or received for non-commercial, personal, family, or household use from XMark is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the product is assembled and/or installed according to the instructions and/or directions included with the product.

• During the warranty period XMark will repair or replace (at the discretion of XMark) the product if it becomes defective, malfunctions, or otherwise fails to conform with this warranty under normal use. In repairing the product, XMark may replace defective parts with new, or at the discretion of XMark, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of XMark. XMark reserves the right to change manufacturers of any part to cover any existing warranty.

• This warranty DOES NOT COVER shipping and handling charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or product. To obtain warranty service, you must contact an XMark customer service representative at the phone number located in the manual. Any parts determined to be defective must be returned to XMark to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or product. In addition, you are responsible for insuring any parts or product shipped or returned. You assume the risk of loss during shipment. You must present XMark with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasure, or forgery of proof-of-purchase documents will be cause to void this warranty.

• This warranty does not extend to any product not manufactured by XMark. This warranty does not extend to any product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured by XMark; or (c) by modification of the product. Product on which the serial number has been defaced or removed is not eligible for warranty service. Should any product submitted for warranty service be found ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon receipt by XMark of payment or acceptable arrangements for payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, XMARK MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. XMARK EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS ONE-YEAR RESIDENTIAL WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER XMARK NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU

This warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only expressed warranty applicable to XMark branded products. XMark neither assumes nor authorizes anyone to assume for it any other expressed warranty.

XMark Fitness 9000 Series Warranty

This warranty applies only in the United States and Canada to products manufactured by XMark under the XMark brand name. This product is backed by a three year frame warranty, one year on hardware and moving parts, and six months on rubber feet, rubber handles, rubber grips, pop pins, pulleys, cables, plastic inserts, rollers, end caps, accessories, polyvinyl coatings and ABS protective coverings. This warranty excludes wear and tear items and expendable parts such as paint, finish and vinyl. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the product from you.

XMark warrants that the product you have purchased or received for light institutional, non-commercial, personal, family, or household use from XMark is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the product is assembled and/or installed according to the instructions and/or directions included with the product.

• During the warranty period XMark will repair or replace (at the discretion of XMark) the product if it becomes defective, malfunctions, or otherwise fails to conform with this warranty under normal use. In repairing the product, XMark may replace defective parts with new, or at the discretion of XMark, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of XMark. XMark reserves the right to change manufacturers of any part to cover any existing warranty.

• This warranty DOES NOT COVER shipping and handling charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or product. To obtain warranty service, you must contact an XMark customer service representative at the phone number located in the manual. Any parts determined to be defective must be returned to XMark to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or product. In addition, you are responsible for insuring any parts or product shipped or returned. You assume the risk of loss during shipment. You must present XMark with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasure, or forgery of proof-of-purchase documents will be cause to void this warranty.

• This warranty does not extend to any product not manufactured by XMark. This warranty does not extend to any product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured by XMark; or (c) by modification of the product. Product on which the serial number has been defaced or removed is not eligible for warranty service. Should any product submitted for warranty service be found ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon receipt by XMark of payment or acceptable arrangements for payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, XMARK MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. XMARK EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS ONE-YEAR RESIDENTIAL WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER XMARK NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only expressed warranty applicable to XMark branded products. XMark neither assumes nor authorizes anyone to assume for it any other expressed warranty.

XMark Fitness Mats Warranty

Cancellations, Returns & Damages

Below is a brief summary of policies for cancelations, returns and damages during transit. To read our full policy, please: CLICK HERE

CANCELLATIONS

• There is no charge to cancel your order within 24 hours unless it has shipped.
• After 24 hours, a 3% administrative fee will be deducted from your refund.
• If tracking has been assigned, we cannot cancel your order. The order will be held to our return policy.
• PRE ORDERS ONLY: If there are extensive delays, the cancellation fee may be waived. This will be addressed on a case by case basis.

RETURNS

• Returns must be initiated within 30 days from the date of product delivery
• Product must be unused
• Product must be in original packaging
• No restocking fee if above conditions are met
• PLEASE NOTECustomer will be responsible for all return shipping costs

DAMAGES

• Notify us as soon as possible
• Take as many pictures as necessary to document the damage, we will ask for these!
• If it's a freight/LTL shipment, the damage must be noted on the Bill of Lading (BOL) at the time of delivery
• PLEASE NOTE Our first course of action in the case of damages will be to ship brand new parts for a fully functioning, new product!