Ropeflex RX505 Hydra Rail

Cancellations, Returns & Damages

Below is a brief summary of policies for cancelations, returns and damages during transit. To read our full policy, please: CLICK HERE

CANCELLATIONS

• There is no charge to cancel your order within 24 hours unless it has shipped.
• After 24 hours, a 3% administrative fee will be deducted from your refund.
• If tracking has been assigned, we cannot cancel your order. The order will be held to our return policy.
• PRE ORDERS ONLY: If there are extensive delays, the cancellation fee may be waived. This will be addressed on a case by case basis.

RETURNS

• Returns must be initiated within 30 days from the date of product delivery
• Product must be unused
• Product must be in original packaging
• No restocking fee if above conditions are met
• PLEASE NOTECustomer will be responsible for all return shipping costs

DAMAGES

• Notify us as soon as possible
• Take as many pictures as necessary to document the damage, we will ask for these!
• If it's a freight/LTL shipment, the damage must be noted on the Bill of Lading (BOL) at the time of delivery
• PLEASE NOTE Our first course of action in the case of damages will be to ship brand new parts for a fully functioning, new product!