Shipping and Delivery
SHIPPING AND DELIVERY INFORMATION
GROUND SHIPPING - UPS, USPS, FEDEX
All orders shipped ground through UPS, USPS, or FEDEX will be delivered to your door. or driveway depending on size and weight. These orders are shipped and delivered in a standard process similar to most online products you are experienced with buying. Tracking generally becomes available within 3 business days of ordering
FREIGHT/LTL CURBSIDE DELIVERY
These items will be delivered to the end of your driveway or curb at the end of your property. This does not include getting the item inside your house or garage. The items will not be assembled, and no packaging will be removed or disposed of.
Curbside deliveries require a scheduled delivery appointment and a signature at the time of drop-off. Once the shipment arrives at your local freight terminal, the freight company will call to set a delivery appointment.
In most instances, you will have to unload the item from the truck yourself, prepare for your delivery accordingly. Lift gate charges are extra unless otherwise specified on the product page.
STORAGE & FEES
By placing an order, we assume that you are immediately ready to accept the delivery of your order. If you need your order to arrive on or after a specific date, please let us know ASAP.
Should your order ship and you are unable to receive the product, the freight company reserves the right to return your merchandise to the manufacturer and/or charge additional storage fees. Most freight companies will not allow your item to be stored at their facility more than 3-5 business days.
If your order is returned to the manufacturer by the freight company, you will be responsible for initial and return shipping fees and will be subject to a restocking fee for the product.
If the shipping company chooses to hold the item and charge the customer storage/retaining/additional shipping fees, you agree to pay such fees.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. We will always get the correct parts and pieces to you to have a new, fully functioning product.
If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process a claim with the manufacturer on your behalf.
- The customer must report damage to products with a standard shipping and delivery process (USPS, UPS, FedEx) to the carrier within 7 days of delivery.
- LTL products, products shipped with a freight company should be inspected before the freight company leaves the premises of the delivery location. ANY AND ALL DAMAGES AND/OR SHORTAGES MUST BE NOTED on the Bill of Lading.
Any products that have damage or defective parts out of the box or from shipping will receive the appropriate replacement parts from the manufacturer to restore all functionality of the product. This will require pictures, sometimes videos, and possibly other information to get the correct parts replaced!