Refund policy

Cancellations, Refunds and Returns

Welcome to Strength Warehouse USA! We’re all about making your shopping experience as smooth as possible. We understand that sometimes things just don’t work out, and that’s okay. Whether you need to cancel an order, return an item, or report a delivery issue, we’re here to help.

Our goal is to make the process hassle-free and straightforward. Below, you’ll find all the details you need to know about our cancellations, returns, and how we handle damages and refused deliveries. If you have any questions or need assistance, don’t hesitate to reach out to us. We’re always here to support you!

Easy Cancellations

Need to cancel your order? No problem at all!

• Before Shipment: You can cancel anytime before it ships, and we won’t charge you a thing.
• Once Shipped: If your order has a tracking number, it means it's on its way, and we can’t cancel it anymore. But don’t worry, you can still return it using our easy return process below.
• Pre-Orders/Backorders: These can be canceled anytime before they’re restocked and shipped, unless we’ve communicated otherwise.

Important: We cannot cancel the following after 24 hours from placing an order:

• Made to order items
• Custom items including frame colors, logos and upholstery
• Non-returnable items

30-Day Return Policy

We get it—sometimes things just don’t work out. Here’s our super simple return policy:

• 30-Day Window: You have 30 days from the day you receive your order to start a return.
• Condition: Items must be unused, never assembled, in new condition, and in the original packaging. We will ask for photo or video evidence of this.
• No Restocking Fees: We don’t charge any restocking fees, so no hidden surprises.
• Return Shipping: You will need to cover the cost of return shipping and we'll make that cost known prior to starting any return.

To start your return, just shoot us an email at info@strengthwarehouseusa.com with your Order # and the reason for your return. We’ll guide you through the rest!

Important: We cannot accept returns on:

• Opened or used items.
• Items that have been assembled or installed.
• Custom-made or made-to-order products, including custom upholstery colors.

Damages

We know it’s a bummer when things arrive damaged, but unfortunately it does happen sometimes. That’s why we’re here to help!

• Inspect: When your items arrive, take a good look at them. If you notice any damage, take pictures and videos right away. This will make it easier for us to help you.
• LTL Freight Deliveries: Make sure to note any damage on the Bill of Lading (BOL) when you sign for delivery.
• Report: For standard deliveries (USPS, UPS, FedEx), report any damage to the carrier within 7 days. For freight deliveries, inspect everything before the carrier leaves and note any damage or shortages on the BOL.
• Replacement Parts: If something’s damaged or has defective parts, we’ll get the right parts to you to make it right. We might need pictures, videos, or more info to get you sorted out.

If your items arrived damaged, just send us photos at info@strengthwarehouseusa.com, and we’ll handle the claim with the manufacturer,

Our first line towards resolution on damaged equipment is to get new parts sent out. We will always get the correct parts and pieces to you to have a new, fully functioning product. We stand by this.

Refused Deliveries

If you need to refuse a delivery for any reason other than extensive damage, you’ll be responsible for all shipping charges to and from you. Be prepared to show pictures or videos of why you refused the delivery. Refunds can’t be processed until the product gets back to our warehouse, which might take 2-3 weeks or more.

We’re always here to help and support you. If you have any questions or need assistance, just reach out to us at info@strengthwarehouseusa.com. We're committed to making things right for you!