Questions? Contact Us

+1 (844) 777-9754

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FAQs

Payment & Checkout

For most sales, we do not have to charge our customers any taxes.

Unfortunately, for orders shipped to the states below, we will have to charge the relevant state & local sales tax percentages.

  • Pennsylvania
  • Wyoming

Strength Warehouse USA accepts all major credit cards including: 

 

  • Visa
  • MasterCard
  • American Express
  • Discover

 

We also offer the following alternative checkout methods:

 

  • PayPal
  • Amazon Payments
  • Apple Pay
  • Google Pay
  • Shopify Pay

 

Once you're ready to order, discount codes can be entered at checkout.

  1. Click "Secure Checkout" from your cart. 
  2. There will be a box that says "Discount". This is where you enter your code
  3. Click "Apply" 
  4. See the savings reflected in your Total Price

Strength Warehouse USA has two partners for financing orders. To read more about these options, please read more from the following pages:

  1. Financing with Klarna
  2. Financing with PayPal Credit

 

Shipping & Returns

Most of our products ship free in the lower 48 United States. This will be noted on each product's specific page.


Special Delivery services such as lift gate service, inside/first threshold, white glove delivery, and assembly services will all require an additional charge.

Ground shipping orders usually leave the warehouse within 3 business days of ordering. Freight orders may take up to 7 business days to leave the warehouse from the date of ordering. If you aren't sure what type of shipping your product requires, refer to the products page.

Jacobs Ladder products ship in 4-6 weeks from the date of order. These are made-to-order and ship fully assembled.

StrengthWarehouseUSA.com allows returns to be initiated up to 14 days from the date of product delivery. Please email us at info@strengthwarehouseusa.com, to notify us of your intent.

All returns will be made directly to the manufacturer of the product, but must be initiated by StrengthWarehouseUSA.com. The customer is responsible for all return shipping costs. Once a return is processed and accepted by the manufacturer, StrengthWarehouseUSA.com will release the return credit. Refunds will be issued only to the card used for payment.

All products MUST be unused, in new condition, and in the original packaging. All items must be shipped in their original packaging.

If a product is refused upon delivery, customer is responsible for all shipping charges to and from the customer. This includes shipping charges originally included in the purchase price of the product. If you refuse shipment, the product will go back to the delivery company and may not get back to warehouse for 2 or 3 weeks. A return cannot get processed until the product is received by the warehouse.

Please see our Shipping & Returns page for detailed information on the return process.

Orders that have not shipped can be cancelled at no charge.If your order has shipped, the return process must be followed.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

If your item(s) do arrived damaged, please send photos to info@strengthwarehouseusa.com and we will process a claim with the manufacturer on your behalf.

 

  • The customer must report damage to products with a standard shipping and delivery process (USPS, UPS, FedEx) to the carrier within 7 days of delivery. 
  •  LTL products, products shipped with a freight company should be inspected before the freight company leaves the premises of the delivery location.

 

ANY AND ALL DAMAGES AND/OR SHORTAGES MUST BE NOTED on the Bill of Lading.

 

 

 

 

 

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